Positions are open until filled.
To apply, please send a cover letter addressing qualifications, a résumé to:
By mail: SCIDpda Attn: Human Resources PO Box 3302 Seattle, WA 98114
By email: MistyL@scidpda.org
By fax: 206-467-6376
For more information email MistyL@scidpda.org. No phone calls please.
Resident Support Coordinator
Reports To: Senior Housing Manager & Director of Community Initiatives
FLSA Status: Temporary Term-Limited (one-year) Non-Exempt
Seattle Chinatown International District Preservation and Development Authority (SCIDpda), a 45-year-old community development organization, serves one of the city’s most diverse neighborhoods. Its mission is to preserve, promote, and develop the Chinatown International District (CID) as a vibrant community and unique ethnic neighborhood. SCIDpda has been recognized locally and nationally for its innovation in three program areas: property operations, real estate development, and community economic development and engagement. SCIDpda currently has 50 culturally competent staff, many whom speak a language other than English, which enables them to interact with our community. Our staff have a deep love for the Chinatown International District, and understand the importance of our organization in serving the district.
General Scope of Work: The Resident Support Coordinator (RSC) reports to the Director of Community Initiatives (20%) and Senior Housing Manager (80%) and is part of the Property Operations Team. The RSC will work part-time with Community Initiatives staff to support SCIDpda’s neighborhood-wide activities. A majority of the RSC’s time will be spent working with the housing team to ensure the needs of SCIDpda residents are being served. The role ensures that our properties are a platform to meet our mission and values through community building, behavioral health supports, and meeting basic needs.
- Behavioral Health & Property Management Supports
- Identify and coordinate case management elements that will be provided by case managers from outside provider organizations.
- Intervene in crises and assist with building rule enforcement and lease compliance as necessary.
- Provide information and referral services to residents as needed.
- Provide education and support for residents to ensure success as leaseholders.
- In collaboration with residents, building manager, and their treatment team, develop and track the progress of a housing stability plan.
- Assist with unit inspection preparation in collaboration with the treatment team.
- Regularly review and modify each resident’s housing stability plan to address housing retention barriers, and report progress to appropriate property management staff.
- Assist with accessing supports to assist with housing stability.
- Assist with facilitating communication between building managers and residents.
- Document resident interactions appropriately.
- Advocate for residents’ access to community resources and services, ensuring that residents’ needs are met and rights maintained; consult and collaborate with external community providers to ensure continuity of care.
- Community/Neighborhood-wide Initiatives
- Support outreach and engagement efforts to residents in conjunction with CI Staff
- Elevate resident livability issues (ex. transportation, education, walkability) to CI staff and work with staff to troubleshoot solutions
- Community Building, SCIDpda Resident Engagement, Basic Needs Coordination
- Facilitate engagement of residents through creative, resourceful strategies that build trust and confidence.
- Assist building manager to plan and implement community building events and activities at SCIDpda Buildings
- Lead SCIDpda weekly meal and grocery operations in response to COVID-19.
- Assist housing team in understanding and responding to the needs of families with Seattle Public School students living in SCIDpda housing.
Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Demonstrated history of leadership both formal and informal, and across teams.
- Experience with working with adults who have experienced behavioral health, mental health, and substance abuse issues.
- Experience working with adults who have experienced homelessness.
- Experience working with individuals with limited English proficiency.
- Experience working with immigrant and refugee populations
- Knowledge of City of Seattle/regional behavioral health resources and how to obtain them.
- Mental Health Professional status desirable, but not required.
- Ability to shift focus as necessary, manage multiple priorities, and be flexible.
- Proficiency in Windows-based computer programs (Microsoft Office); Yardi proficiency desirable.
- Bachelor degree required, Master degree preferred.
- Area of study in social work and behavioral health highly desirable
Physical Demands / Working Conditions: The physical demands here are representative of those that must be met by an employee in a business office environment to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
- Work is performed in an office environment with a low noise volume. While performing the duties of this job, the employee is frequently required to read, speak, stand, walk, sit and use a computer keyboard and monitor
- Position may require occasional travel between residential buildings within the Chinatown-International District
This position description generally describes the principle functions of the position, the level of knowledge and skills typically required and the general scope of responsibility. It is not intended as a complete list of specific duties and responsibilities and should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned including work in other functional areas to cover absences or relieve other employees, to equalize peak work periods or otherwise to balance the workload as needed.
PROGRAM LIAISON, COMMUNITY INITIATIVES/HING HAY COWORKS
Reports to: Director of Community Initiatives
FLSA Status: Non-Exempt, Part-time, 20 hrs/wk
Salary Range: $17-$18 per hour
SUMMARY OF POSITION: This position provides support in the Community Initiatives and Hing Hay Coworks programs, both externally focused departments of SCIDpda that do work around economic development and community engagement.
DUTIES AND RESPONSIBILITIES:
• Assist in invoicing, financials, and fiscal sponsorship reporting of Community Initiatives programs
• Assist in management of website, maintenance and upkeep
• Manage and monitor social media efforts for SCIDpda
• Assist in creation of quarterly Mailchimp newsletter for SCIDpda
• Support year-round events of Community Initiatives
• Lead and coordinate annual Spring Clean event with the CIDBIA
• Support marketing and fundraising efforts of SCIDpda
• Volunteer management of SCIDpda’s annual fundraiser and donor engagement events
• Enter data for incoming SCIDpda donations
• Create thank you letters for donations and fundraising campaigns
Hing Hay Coworks
• Manage program database and assist in input of program statistics
• Support membership intake, orientation, inquiries, and other day-to-day operations of HHC
• Support front desk operations, assist in managing schedule for front desk
• Light cleaning and lifting of objects of up to 25 lbs
REQUIREMENTS & QUALIFICATIONS
· Bachelor’s degree (or pursuing) or equivalent work experience. Communications, marketing, business admin, PR, or design degree a plus
· At least 2 years of experience in a customer-centric position
· Demonstrated ability to work with a wide variety of stakeholders
· Must have excellent time management skills, be highly organized, and able to work well independently as well as in a collaborative environment
· Must have strong interpersonal, written and oral communications skills
· Demonstrated ability to prioritize while juggling multiple projects
· Knowledge of Microsoft Office with preference for strong experience with Excel, Word, and Powerpoint; experience with Illustrator, Photoshop, and/or Publisher a bonus
· Social media marketing is a plus
· Ability to converse in Cantonese, Mandarin, or Vietnamese is a plus
· Understand workload and able to ask for help when needed